Terms & Conditions

1. Acceptance of Terms

By accessing and using the Alcooly service, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by these terms, please do not use this service.

2. Age Requirement

You must be at least 21 years of age to use Alcooly services. By using our service, you represent and warrant that you are at least 21 years old. A valid, unexpired government-issued photo ID is required at the time of delivery or pickup to verify your age, and the order cannot be handed over without it.

3. Who We Are and What We Do

Alcooly provides an online platform that connects customers with licensed alcohol retailers for the purpose of facilitating alcohol delivery and pickup. We act as an intermediary and do not sell alcohol directly. All alcohol sales are made by our licensed retail partners.

Orders placed on alcooly.com today are fulfilled by , 3840 Pacific Avenue, Tacoma, WA 98418, telephone 253-583-4602. Store and delivery hours are 10:00 AM – 9:00 PM, seven days a week (Pacific Time).

4. Delivery and Pickup

• Delivery is available only to addresses within our service area — a 10-mile radius around the fulfilling store in Tacoma
• A person 21 or over must be present in person to receive the delivery; orders are never left unattended
• Valid photo ID is checked at the time of delivery or pickup
• We must refuse to hand over an order to anyone who appears intoxicated
• Delivery times are estimates and may vary with demand, traffic, and conditions
• Pickup from the store is available as an alternative to delivery

The full rules, including what happens when nobody is available to receive an order, are in our Delivery & Returns Policy.

5. Payment Terms

All orders must be paid in full at the time of checkout. We accept major credit and debit cards. There is no minimum order value. Delivery orders carry a delivery fee and a convenience fee in addition to item prices and applicable Washington state taxes; every fee, the tax, and the order total are itemized on the checkout screen before you enter payment details and before any charge is made.

6. Cancellation & Refunds

An order that has not yet been picked and dispatched can be cancelled and refunded in full — contact us as soon as possible with your order number. Once a driver is on the way, the order has left the store and cannot be cancelled.

Alcoholic beverages cannot be returned once they have been delivered or collected. If an item arrives damaged, or is not the item you ordered, report it to support@alcooly.com or 253-583-4602 and we will replace or refund that item. Refunds are returned to the original payment method. See the Delivery & Returns Policy for the detail.

7. Responsible Drinking

Alcooly promotes responsible alcohol consumption. We encourage all customers to drink responsibly. Never drink and drive. If you or someone you know has a drinking problem, please seek help from appropriate resources.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our service, you consent to our data practices as described there.

9. Limitation of Liability

Alcooly shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service. Our total liability shall not exceed the amount paid by you for the specific order in question.