Delivery & Returns Policy

1. Where we deliver

We deliver from our licensed partner store, Tacoma Liquor, at 3840 Pacific Avenue, Tacoma, WA 98418. The delivery area is a 10-mile radius around that store, which covers Tacoma and the neighboring communities inside that radius.

Enter your address before you check out. If the address falls outside the 10-mile area, the site will tell you at that point rather than after you have paid. Delivery is available during store hours only: 10:00 AM – 9:00 PM, seven days a week (Pacific Time).

2. How long delivery takes

A typical order arrives in about 45 minutes from the time it is placed. That is an estimate, not a guarantee — traffic, weather, order volume, and driver availability all move it. The estimate shown on your order screen is the current one, and you can follow the order status from your account.

Orders are picked and delivered only while the store is open.

3. Order minimum and fees

There is no minimum order value. You can order a single item.

Delivery orders carry a delivery fee and a convenience fee, in addition to the price of the items and any applicable Washington state taxes. Both fees, the taxes, and the full order total are itemized on the checkout screen before you enter payment details and before any charge is made. If you do not want to pay them, you can leave checkout at that point at no cost, or switch the order to pickup.

4. Pickup

Pickup is available as an alternative to delivery. Choose pickup at checkout and collect the order in person from Tacoma Liquor, 3840 Pacific Avenue, Tacoma, WA 98418, during store hours. Pickup orders do not carry a delivery fee. The same age and ID rules below apply at the counter: the person collecting the order must be 21 or older and must show valid photo ID.

5. Age verification and ID at handoff

Alcooly is a 21+ service. To place an order and to receive it you must be 21 years of age or older.

• A person aged 21 or over must be present at the delivery address to receive the order in person. Orders are never left at a door, in a lobby, with a neighbor, or in a mail room.
• That person must show a valid, unexpired government-issued photo ID — a driver's license, state ID card, passport, or military ID. The driver checks it at the door, every time.
• If no one 21 or over is there, or no acceptable ID is produced, the driver cannot hand over the order and will return it to the store.
• Washington state law prohibits serving a person who appears intoxicated. If the person receiving the order appears intoxicated, the driver must refuse the handoff and return the order to the store. This is not the driver's discretion; it is a legal requirement, and it applies at the pickup counter too.

6. If nobody is available to receive the order

The driver will attempt to reach you at the phone number on the order and will wait a short time at the address. If nobody 21 or over comes to the door, if the ID check cannot be completed, or if the handoff has to be refused for the reasons in section 5, the order is taken back to the store.

When that happens, contact us at support@alcooly.com or 253-583-4602 with your order number. We will either send the order out again or refund the items. A second attempt is a new delivery and is charged as one.

7. Cancelling an order

If you need to cancel, contact us straight away at 253-583-4602 or support@alcooly.com with your order number. An order that has not yet been picked and dispatched can be cancelled and refunded in full. Once a driver is on the way, the order is already out of the store and cannot be cancelled; the section below applies instead.

8. Returns and refunds

Alcoholic beverages cannot be returned once they have been delivered or collected. A licensed retailer in Washington cannot take back and resell alcohol that has left its control, so we cannot accept a return because you changed your mind, ordered the wrong size, or no longer want the item.

There are two exceptions:

• The item arrived damaged — for example a broken seal, a leaking or cracked bottle, or packaging damaged in transit.
• The item is not what you ordered — the wrong product, the wrong size, or a quantity that does not match your order.

In either case, report it to support@alcooly.com or 253-583-4602. Include your order number and, where you can, a photo of the item and its packaging. Keep the item — do not discard it — until we have replied, because the store may need to see it.

Once we confirm the problem, we will replace the item or refund it, whichever you prefer. Refunds go back to the original payment method. How long the money takes to appear on your statement is set by your bank or card issuer, not by us.

An item that turns out to be out of stock after you check out is never charged. If the order was already paid, that item is refunded.