Frequently Asked Questions

A typical order arrives in about 45 minutes from the time it is placed. That is an estimate, not a guarantee — traffic, weather, and order volume all affect it.

We deliver during store hours: 10:00 AM – 9:00 PM, seven days a week (Pacific Time). You can follow the status of your order in your account.

We deliver within a 10-mile radius of our fulfilling store, at 3840 Pacific Avenue, Tacoma, WA 98418. That covers Tacoma and the neighboring communities inside that radius.

Enter your delivery address before checkout and we will confirm whether we reach you before you pay.

There is no minimum order value. You can order a single item.

Delivery orders carry a delivery fee and a convenience fee on top of item prices and applicable Washington state taxes. Every fee and the full order total appear on the checkout screen before you enter payment details and before any charge is made, so nothing is added after the fact.

Full detail is in our Delivery & Returns Policy.

Yes. Choose pickup at checkout and collect your order in person from , 3840 Pacific Avenue, Tacoma, WA 98418, during store hours. Pickup orders do not carry a delivery fee.

You still need to be 21 or older and show valid photo ID at the counter.

Yes. Washington law requires the person receiving the order to be 21 or older and not visibly intoxicated. Have a valid, unexpired government-issued photo ID ready — a driver's license, state ID card, passport, or military ID.

Orders are never left unattended at a door, in a lobby, or with a neighbor. Someone 21 or over has to take the handoff in person.

The driver will try the phone number on your order and wait a short time at the address. If nobody 21 or over can receive it, or ID cannot be verified, the order goes back to the store.

Contact support@alcooly.com or 253-583-4602 with your order number and we will either send the order out again or refund the items.

An order that has not been picked and dispatched yet can be cancelled and refunded in full — call 253-583-4602 or email support@alcooly.com with your order number. Once a driver is on the way, the order has left the store and cannot be cancelled.

Alcohol cannot be returned after it has been delivered or collected. If an item arrives damaged or is not what you ordered, report it to us with your order number and a photo if you can, and we will replace or refund that item.

The full terms are in our Delivery & Returns Policy.

Inventory syncs with the store regularly, but if an item turns out to be unavailable after you check out, we will contact you.

You can approve a replacement or have that item refunded. An item we cannot fulfill is never charged.

Once your order is dispatched you receive a text message with a tracking link so you can see where it is and the current ETA.

You can also view the order status in your account under "My Orders", or on our order tracking page.

Yes — there is no order maximum. Email support@alcooly.com with what you need and roughly when, and we will tell you what the store can supply and when it can be ready.

We do not currently run discounts or promotions — large orders are priced at the same shelf prices as any other order.